Refund and Returns Policy

At Socol-IB, we strive to provide our customers with the best possible experience. Due to the nature of digital products, we generally do not offer refunds or returns. However, we understand that situations may arise where exceptions are warranted.

Here’s an outline of our policy:

Non-Refundable Products:

  • All digital downloads, including:
    • E-books (guides, manuals)
    • Software licenses
    • Templates
    • Pre-recorded training videos

Exceptions and Considerations for Refunds:

  • Technical Issues: If you encounter a technical issue that prevents you from accessing or using a purchased digital product, we will investigate the problem and attempt to resolve it. If the issue cannot be resolved within a reasonable timeframe, we may consider offering a full or partial refund.
  • Accidental Duplicate Purchases: If you accidentally purchase the same digital product twice, please contact us immediately. We will be happy to process a full refund for the duplicate purchase.
  • Major Misrepresentation: In the unlikely event that a product description significantly misrepresents the content or functionality of the digital product, we may offer a full refund.

How to Request a Refund:

If you believe you qualify for a refund under the terms outlined above, please contact us within 5 days of your purchase. Please include your order number, the name of the product you wish to return, and a brief explanation of the reason for your request.

Our Decision:

We will review your request and respond within 14 business days. We will notify you of our decision via email and explain the reasoning behind it.

Additional Information:

  • This policy is subject to change at any time without prior notice. We recommend checking this policy periodically for any updates.
  • This policy applies to all purchases made through the Socol-IB website.

We encourage you to carefully review the product descriptions before making a purchase. If you have any questions about a specific product, please don’t hesitate to contact us before making your purchase.

Thank you for your understanding!